- The elimination of having to call in and wait in a telephone queue to request a trip; instead, you can now request a trip online;
- Just like when calling in, requests can be made online during regular booking hours up to three (3) days in advance, including on the day of;
- Requests that are received online will be reviewed on a first come, first served basis with those received by telephone;
- You will be notified in the portal and via message that your trip has been booked and details on its arrival.
- You can check the status of your trip(s) through the portal at any time of the day; and
- Cancel your trip(s) whether they were booked online or over the telephone, at any time of the day.
The new system maximizes the number of riders on any given trip and optimizes the manner in which the trips are assigned. This provides the opportunity to accommodate more trips and passengers. Just like with the Conventional service, the Specialized service is a shared service which strives on getting as many people to their destination as possible. Given that, we request that when booking your trips, you allow 90 minutes of travel time, especially for time sensitive trips, to ensure you make it to your destination on time.
Information packages are gradually being sent to a select number of registrants with all registrants having access in the coming weeks. Want access sooner? Contact us at 519-451-1340 ext. 250.
Our telephone booking line 519-453-3444 remains at your disposal however we look forward to also serving you online!
