Accessible Transit Matters

Transit systems across the province have launched a new campaign to raise awareness of transit accessibility features as well as encourage customers to consider the needs of others. Each of the selected topics were identified as areas requiring additional communication during the review of the AODA Transportation Standards for public transit.

Find below a summary of the messaging to be shared with London Transit riders.

For additional information on Accessibility Programs on London Transit, visit our Accessibility Page.

Accessible Seating and Mobility Aid Spaces on Conventional Transit

The following reminds those who can to please give up their seat for someone who may need it more and to remember that not all disabilities are visible.

This poster depicts a rider standing up and offering a seat to one of three riders approaching, an expectant mother, a man with a cane, and a man with a broken leg and crutches.

This poster depicts a rider standing beside two other riders seated in the priority seating area, one of which has a crutch and the other that has no readily apparent disability (i.e. invisible disability).

This poster depicts two riders standing up with another offering their seat to a passenger with an invisible disability (presumably they have asked for a seat).

This poster depicts two riders who are seated, one looking at a phone, the other reading a book with another rider approaching who has a broken leg and a crutch.

Service and Comfort Animals are Welcome

Service and comfort animals are welcome on London Transit.  If not readily identifiable as such, the passenger will be required to show documentation from a health professional confirming that the person requires the animal for reasons relating to a disability.

This poster depicts a bus at a stop with a service dog in a harness and comfort dog on a leash waiting to board the bus.

Find out more about London Transit’s Service Animal policy.