Access to the Passenger Portal of the new Scheduling System is gradually being shared with registrants – find out more here. If you have not yet received an information package and are interested in getting started right away, please call 519-451-1340 ext. 250.
ALLOW 90 MINUTES TRAVEL TIME
In addition to offering online access, the new system assists our Dispatch team in accommodating more trips and passengers. Just like with the Conventional service, the Specialized service is a shared service which strives on getting as many people to their destination as possible. Given that, we request that when booking your trips, you allow 90 minutes of travel time, especially for time sensitive trips, to ensure you make it to your destination on time.
REMINDERS AND NOTIFICATIONS
Whether you are booking your trip(s) online or by telephone, reminders and notifications are being sent out for all trips booked. See details below:
Three (3) reminders/notifications are being sent out ahead of a scheduled trip. Depending on your preferred method, these notifications may be reaching you by telephone, text or email.
Notification #1 – Received the night before at approximately 6PM for the scheduled trips the following day
Notification #2 – Received 20 minutes before the estimated vehicle arrival
Notification #3 – Received when driver arrives at the designated pick-up location
Notes: There are a number of circumstances that may impact your bus’ arrival; this could include traffic or construction as well as resource issues such as driver or bus shortages. Our call takers and system do their best to accommodate your scheduled trip as close to your booking as possible.
RETURN TRIPS
At the time of booking, you must schedule your pick-up AND return trip. When scheduling your return trip allow yourself some extra time. If you are ready earlier than your scheduled pick-up time contact a booking agent and we will try our best to arrange for an earlier pick-up.
QUESTIONS?
If you have questions about the system, please call 519-451-1340 ext. 250. Please leave a message and we will call you back as soon as possible.
For booking or cancelling a trip, please call 519-453-3444.