Reading the fine print is something we often skip but can be important when needing to know more about a service. Become an informed rider by reading up on our policies and programs.
The London Transit Commission is committed to continuing to build an effective and efficient fully accessible public transit service for all customers. Find details with respect to current and future initiatives concerning accessibility to be undertaken by the Commission over the Plans period – 2020 to 2025
Digital Recording Surveillance System
All London Transit vehicles are equipped with surveillance cameras which are meant to assist in the collection of information related to the safety and security of employees, customers and property, and to assist through the proper channels, with the investigation of unlawful activities, accidents, claims or potential claims involving London Transit, including investigations into inappropriate behaviour which potentially violates London Transit policies.
London Transit complies with, supports and adheres to the Human Rights Code and the Occupational Health and Safety Act, including the principle that every person is free and equal in dignity and rights, and therefore, should be free from harassment, sexual harassment and or discrimination in their work environment and with the provision of London Transit’s services.
London Transit is not responsible for items lost on its vehicles and will only hold items of value as deemed in the policy for 14 days. Review the policy to find out what is considered an item of value.
The London Transit Commission recognizes that a workplace that provides an atmosphere of mutual respect amongst employees, customers of the services and other parties the London Transit and its employees come in contact within the course of business/work, contributes to the ultimate success of the organization.
Small domestic pets can be transported on London’s public transit services only if they are in a fully enclosed pet-purpose cage/carrier that can either be held on the lap of the rider or fit under the seat/at their feet where they sit/stand. Check the policy for a definition of what constitutes a small domestic pet.
Priority Seating is for the use of passengers with a disability. Courtesy Seating is intended to provide additional seating for people who will benefit from having a seat near the front of the vehicle including seniors or expectant mothers. If you are sitting in one of these designated seats, please respect its purpose and give up your seat to those who need it.
Service animals are permitted on buses and must remain in the care and control of the owner at all times. Service animals should be readily identified as one that is being used by the person with a disability or documentation from a health professional confirming the animal is required may be requested by the Operator.
A person with a disability may utilize the services with a support person. Find an application form.
Your safety is our priority – report any concerns to the bus Operator or contact our Customer Service Representatives at 519-451-1347.